Complaints Policy
Complaints Policy
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01592 747209, or write to us at: 

Shepherd Roofing Limited TA,

Shepherd Roofing and Slating,

44 Main Street

Dunshalt

Fife

 KY14 7ex

or you can email us at [email protected]

We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Please ensure you retain any Guarantee which is provided on completion of works. 
Frequently Asked Questions
  • Do you do insurance work/repairs?

    Yes – we’ve worked with all major house insurers and are happy to undertake this type of work.

  • Do you supply written quotations?

    Detailed written quotations are supplied and agreed before work commences.

  • Do you do structural work?

    Yes – all aspects of roof repair, from the roof truss makeup to the slate/tiles/felt on the roof.

  • How long will it take?

    Factors include, the condition of the existing roof, its age and its size. Some repairs can be completed in a day, others take much longer depending on the complexity of the job – we’ll do our best to give you an estimate before the job starts, but please bear in mind a lot of the work is weather dependent!

  • Do you guarantee your work?

    Yes – all the work is guaranteed (parts and labour) – the length of the guarantee depends on the roofing material you choose, as each has a different expected lifespan:

    12 years for felt roofs

    15 year guarantee for tiled roofs

    20 years for slate roofs

    (Please note we don’t include storm damage in our guarantee)

    Any claims made to guarantees given will require a hard copy to be shown before any works will be carried out. It is the customer’s responsibility to keep these guarantees safe. Shepherd Roofing and Slating will not be responsible for providing duplicate hard copies.

  • Can you match my existing roof tiles/felt/slate?

    Yes – we can match almost any existing roof material.

Call us now on: 01592 747209
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